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Your Rights and Responsibilities on xe66

Access to xe66 and all account activity — including deposits via bKash, Nagad, or Rocket — is subject to the terms set out here and depends on your local law and eligible region.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount holder rightsBangladesh-applicable termsContact path included
xe66 Your Rights and Responsibilities on xe66
ACCOUNT SECURITY & DATA

How We Handle Your Data and Account Security

xe66 applies account-level security measures — including session verification and OTP confirmation — to protect your wallet and transaction history. Your account data is not shared with third parties outside the scope of payment processing via bKash, Nagad, or Rocket, and you have the right to request a copy of the data we hold.

Data Retention Account and transaction records are retained for the period required by the applicable compliance framework. You may request a summary of your stored data through the email contact path.
Cookie Policy Session cookies keep your account active during a visit. Adjust your device browser settings to manage cookie preferences, though disabling them may affect account wallet functions.
Account Security Each login triggers an OTP step tied to your registered mobile number. If your number changes, update it through account settings before your next bKash, Nagad, or Rocket transaction.
Correction Requests If any detail in your account record is incorrect — name, payment method, contact number — submit a written correction request via email. We review and respond within the timeframe set in our data policy.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If a term is unclear, your account access is disputed, or you need to submit a formal request about your data or payment records, our support team handles those contacts directly. We keep the path short — no automated routing for account-level legal queries.

Live Chat Open the chat window from your account dashboard for account-specific legal queries. Available during active platform hours; response time varies by queue.
Email Support Send formal written requests — including data access or correction requests — via email. We log and track all written submissions for your records and ours.
Account Help Centre For bKash, Nagad, or Rocket payment disputes tied to these terms, use the wallet section inside your account settings to flag the transaction before contacting support.

Frequently Asked Legal Questions

These are the account and policy questions we hear most often. If yours is not listed, use the email contact path for a written response.

Access depends on your local law and eligible region. We do not make legal determinations on your behalf. Review the regulations that apply in your location before opening or using an account.

You confirm that you have read these terms, that you are in an eligible region, and that all account and wallet activity — including bKash, Nagad, and Rocket transactions — will follow the conditions set out here.

Send a written request to our support email. Include your registered account details. We will retrieve and share your data record within the timeframe defined in our data retention policy.

Yes. Submit a written correction request by email with the specific detail you want changed. We verify the request against your account record and confirm the update once completed.

Transaction and account records are retained for the period required under applicable compliance rules, even after account closure. You may request a data summary before or after closing.

Flag the transaction in your account wallet section first, then contact support by live chat or email. We trace the payment reference against our records and respond with findings in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.