Reference

Terms and Conditions That Govern Your xe66 Account

Before you open an account or make any transaction through bKash, Nagad, or Rocket, these terms set out what we expect from you and what you can expect from us.

Account eligibility applies by regionbKash, Nagad, Rocket coveredAccount terms apply at registrationLocal law governs accessContact support for clarification
xe66 Terms and Conditions That Govern Your xe66 Account
TERMS QUERIES

How to Reach Us About These Terms

Live Chat Start a live chat session directly from your account dashboard. Our team handles terms queries, account clarifications, and wallet transaction questions for Bangladesh accounts.
Email Support Send detailed terms or eligibility questions to our support address shown in your account settings. We aim to respond to written queries with a clear, referenced answer.
Account Help Centre The Help Centre inside your account covers common terms questions — including how bKash, Nagad, and Rocket transactions are governed and what happens if a payment is disputed.
HOW WE OPERATE

Account Security and How We Handle Your Data

Your account security is managed through verified login steps, including OTP confirmation when you access from a new device. We keep transaction records for bKash, Nagad, and Rocket payments as part of our standard account management process — these records are accessible to you through your account history at any time.

Data Retention We retain your account data and transaction history for as long as your account remains active and for a period afterward as required by applicable rules in your region.
Account Security Login is protected by OTP verification. If you notice any unfamiliar activity on your account, contact our support team immediately so we can place a temporary hold.
Requesting Changes To update personal details, request a data summary, or ask about account closure, contact support via live chat or the email address listed in your account settings.
Dispute Process If you believe a bKash, Nagad, or Rocket transaction was applied incorrectly to your account, raise it through live chat with the transaction reference number ready.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most from Bangladesh accounts. For anything not addressed here, our support team can walk you through the relevant clause.

Access depends on your local law and whether your region is currently eligible. We state clearly in these terms which services are available by region — check the eligibility section or contact support before opening an account.

We notify you at the contact address on your account before material changes take effect. Continuing to use the platform after the notice period is treated as your acceptance of the updated terms.

All wallet transactions are subject to the payment terms in this agreement. If a deposit or withdrawal via bKash, Nagad, or Rocket is disputed, raise it through live chat with the transaction reference ready.

Yes. These terms set out the circumstances under which we may restrict or close an account, including suspected misuse, unverified identity, or conduct that breaches the agreement. We will notify you where possible.

Your transaction history is available directly inside your account. For a full data summary or a formal data request, contact our support team via live chat or the email address in your account settings.

If any clause is unclear or you believe something does not apply correctly to your region, contact our support team before transacting. Where local law conflicts with a clause, local law takes precedence as stated in the agreement.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.